Delivery charges vary for each product and details are included on each product page.

For products with a calculated delivery fee, this is determined by factors including weight and distance and include our OT Setup Service if required.

To find out how much delivery will be to your address for products with a calculated delivery fee, please submit a product quote request.

Please note, we cannot deliver items to an address outside of Queensland for Obi, Vela and Vicair orders. See Delivery Restrictions below.

The Therapy Collective is an authorised supplier for Obi, Vela and Vicair in Queensland and can only supply these products to customers with a Queensland address. For customers in Australia outside of Queensland who wish to purchase these products, please contact Wila Innovations.

For in stock items, we will ship these within 3-5 business days.

As most of our products are Made to Order outside of Australia, the specific manufacturing lead time required before we ship is estimated and outlined within each product description. Once the product arrives in our warehouse, we will ship it to you within 3-5 business days. Any international shipping delays from the manufacturer to our warehouse are outside of our control and we appreciate your patience (e.g. delays due to the COVID-19 pandemic, natural disasters).

Once your order is placed, we will provide a confirmation email confirming your order.
We will provide another email update when your order has been packed and leaves our warehouse (“shipped”), including a consignment number to track your order from our delivery partner. All orders sent with one of our delivery partners will require a person to be at home to accept the delivery (contactless).

If your package is returned to us due to an incorrect or incomplete address, the buyer must pay all delivery costs to redeliver your order to the correct address. The Therapy Collective is not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.