To start the trial process, clinicians can begin by completing the Trial Application Form. For customers, expressing interest is as easy as completing the Trial Request Form. We will then connect with your clinician to kickstart the trial experience.

Following the trial period, clinicians can schedule a Follow-Up Call for personalised assistance. This includes prescription advice and support to help finalise their recommendation.

We have refined our trial process based on years of experience in supplying the Vela chairs. While a physical trial is available, we've found that the majority of clinicians and customers can confidently make decisions without it. In-person trials often result in delays and come with additional costs related to chair transportation. To provide a more streamlined and cost-effective trial experience, we've developed a robust virtual trial process, complete with comprehensive resources and support. It is designed to provide a thorough understanding of the Vela chair, enabling clinicians and customers to confidently evaluate and choose options without the need for an immediate physical trial.

We provide personalised quotes for in home trials to accommodate logistical considerations. The Vela chair, being a heavy and bulky item, incurs higher expenses associated with transportation. Contact us to discuss.

While physical trials are limited to a selected delivery zone due to logistical and cost considerations, we're happy to explore alternative solutions or discuss options that may suit your specific needs.

The Trial Agreement is a formal agreement between The Therapy Collective, clinicians and customers participating in a trial experience. It outlines the terms and conditions for the trial period the responsibilities of all parties. We utilise Docusign to streamline the documentation process for the Trial Agreement and other related paperwork. This electronic signature platform allows for a secure, efficient, and legally binding way to sign and complete the required paperwork. You'll receive an invitation to review and sign the documents electronically, saving time and ensuring a smooth administrative process. If you have any questions or encounter any issues during this process, our team is available to assist you.